HyperStemCells (hereinafter “the Clinic”), located at Av. Leona Vicario #1451 Int. 24, Zona Río, Torres Río Médica Building, Tijuana, B.C. 22010, phone (664) 588-1725 / (664) 588-1741, provides you with the following Privacy Notice.
1. Data Controller
HyperStemCells is responsible for the use, protection, and processing of your personal data, in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (or the applicable law in your jurisdiction).
2. Purposes of Data Processing
The personal data we collect will be used for the following purposes:
-
Scheduling medical appointments, evaluations, and treatments with stem cells, regenerative medicine, and complementary therapies.
-
Carrying out medical evaluations, clinical follow-up, cell quality control, cell viability testing, and personalized treatment protocols.
-
Managing communications (phone, email) to confirm appointments, send reminders, and deliver results.
-
Billing, payment processing, and the creation of medical records.
-
Sending educational and promotional information regarding regenerative medicine, stem cell treatments, innovative therapies, and advances in clinical research.
-
Compliance with legal and regulatory obligations, including sanitary licenses (COFEPRIS), cell batch certifications, and safety documentation.
3. Personal Data Collected
For these purposes, we may collect the following personal data:
-
Full name, date of birth, address, phone number, email address.
-
Relevant medical data: clinical history, chronic diseases, past treatments, allergies, and diagnostic test results.
-
Laboratory data related to stem cell treatment: cell counts, cell viability, quality certificates per batch.
-
Emergency contact information and billing details.
4. Data Transfers
-
The Clinic will not share personal data with third parties without prior consent, except where required by law.
-
Data may be shared with medical associates, specialized laboratories in stem cell production (such as CBCells), health authorities, or partners directly involved in the treatment process, always under strict confidentiality and security measures.
5. Your Rights as Data Subject
You, as the data subject, have the right to:
-
Access your personal data held by the Clinic.
-
Rectify your data if it is inaccurate or incomplete.
-
Cancel your data when you consider it is no longer necessary for the purposes stated.
-
Oppose the use of your data for secondary purposes or promotional communications.
-
Request restriction, suppression, or limitation of data use in the cases provided by law.
These rights may be exercised through a written request sent to the Clinic’s contact email address.
6. Security Measures
The Clinic implements technical and organizational security measures to protect your personal data, including:
-
Batch-by-batch quality certification, cell counts, viability analysis, and stem cell progenitor certifications.
-
Use of certified laboratories, COFEPRIS-approved standards, and compliance with international guidelines.
-
Website, email, and data storage systems designed with privacy and security protocols.
7. Cookies and Similar Technologies
Our website may use cookies to improve navigation, schedule appointments, maintain secure sessions, and offer personalized content. You may configure your browser to reject cookies or notify you when they are being installed.
8. Validity of the Notice
This notice is effective from the date of its publication on the HyperStemCells website. It may be updated due to legal requirements, regulatory changes, or modifications in our privacy practices.